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Jack's Surfboards - Customer Service - Return Policy

 
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Returns and Exchanges:

You have up to 30 days from the shipment date to return merchandise. Holiday returns are 30 days from Christmas Day, starting with purchases after October 1. All items must be unused and in sellable condition. You may receive a refund, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. If you have any questions or concerns please feel free to contact our Customer Service Department at (888) 995-2257 or (714) 698-5777(Direct), Monday through Friday, 9am-5pm PST. You can also send us an email at customer-service@jackssurfboards.com.


Clothing:

Clothing must be unused, unwashed, and in sellable condition with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don’t fit, the bottoms won’t be dirty and you can send them back. Sunglasses must have no scratches and be in sellable condition. Videos, DVD’s and CD’s must be unopened and in original packaging.


Hardware:

All products must be returned in sellable condition. Skateboards and Snowboards must be unused and in sellable condition. Once a deck and/or wheels have been used they are non-returnable. Same applies to complete skateboards that have been put together. Snowboard bindings must have all parts and must include original undamaged packaging. Surfboards are final sale. Any claim for defective Skateboards, Snowboards, and Surfboards will be handled on a case by case basis.


What happens if I received damaged or incorrect merchandise?

If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.


To return products to Jack's Surfboards:

  • Call us toll free (888) 995-2257 or (714) 698-5777(Direct), Monday through Friday, 9am-5pm PST. You can also send us an email at customer-service@jackssurfboards.com.
  • For your protection, we suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
  • Ship to:
    Jack's Surfboards
    Attn: Internet/Returns
    16350 Gothard St. Suite 101
    Huntington Beach CA 92647
  • Include your invoice, the product you would like to send back, and the reason for your return.
  • When we receive the product we will issue a refund or exchange the item at your request.

To view the status of your order:

  • Click on the link near the top of our website called, 'My Account'
  • Enter your main account email address and password and then click 'Sign In'
  • If you have forgotten your password, click on the link titled, 'Forgot Your Password?'
  • Under 'Shopping Preferences' click on the link titled, 'View Order Status and History' on this screen you can find out more information about a specific order.


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